SHIPPING & DELIVERY POLICY

Last Updated: September 3, 2026

At JOZBOX, we aim to deliver your orders safely, reliably and conveniently across Bangladesh. Please review the following Shipping & Delivery Policy to understand how we process and deliver your orders.

ORDER PROCESSING

Orders are processed after they are successfully placed and where necessary, confirmed by our team.

We may contact you by phone or SMS to verify your order, delivery address, and contact information before dispatch.

Orders may take additional time to process during weekends, public holidays, promotional campaigns or periods of unusually high order volume.

DELIVERY AREAS

JOZBOX aims to deliver products to customers across Bangladesh, subject to product availability, courier coverage and delivery service limitations.

Some locations may have limited or unavailable delivery services depending on the courier’s coverage.

DELIVERY PARTNERS

JOZBOX may use third-party courier and logistics providers, including REDX and Steadfast Courier, to deliver orders.

Courier services may vary depending on the delivery location, product type, availability, and other operational requirements.

DELIVERY TIME

Estimated delivery time may vary depending on your delivery location and other circumstances.

Typical delivery times may vary between:

– Inside Dhaka: approximately 1–2 business days
– Outside Dhaka: approximately 3–5 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to courier delays, weather conditions, public holidays, traffic, natural events, operational issues or other circumstances beyond our reasonable control.

DELIVERY CHARGES

Delivery charges may vary depending on the delivery location, order size, product type, courier service or promotional offers.

The applicable delivery charge will be displayed or communicated during the ordering process where applicable.

CASH ON DELIVERY

JOZBOX currently offers Cash on Delivery (COD) for eligible orders and delivery locations.

For COD orders, the customer must pay the full order amount, including applicable delivery charges, to the courier at the time of delivery.

Customers should ensure that someone is available at the provided delivery address to receive and pay for the order.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and an active phone number when placing an order.

JOZBOX will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not always be possible after an order has been dispatched.

FAILED DELIVERY

If a delivery cannot be completed because the customer is unavailable, the address is incorrect or incomplete, the phone number is unreachable or the customer refuses to receive the order, the courier may attempt redelivery or return the order to JOZBOX according to its procedures.

Repeated failed deliveries or refusal of confirmed COD orders may result in restrictions on future orders.

ORDER TRACKING

Where tracking information is available, customers may use the provided tracking details to monitor the progress of their order.

Delivery updates may depend on the courier’s tracking system and may not always be updated immediately.

DELIVERY DELAYS

While JOZBOX and its courier partners make reasonable efforts to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our control.

These may include:

– Severe weather
– Natural disasters
– Public holidays
– Traffic or transportation disruptions
– Courier operational issues
– Incorrect or incomplete delivery information
– Unreachable customers
– Unexpected events or other circumstances beyond reasonable control

We appreciate your patience when such delays occur.

DAMAGED OR INCORRECT PRODUCTS

Customers are encouraged to check the package and product upon delivery where reasonably possible.

If you receive a damaged, defective, incorrect, or incomplete product, please contact JOZBOX as soon as possible with your order details and relevant information.

Such cases will be handled according to our Return & Refund Policy

DELIVERY ACCEPTANCE

By placing an order, you agree to provide accurate delivery information and cooperate reasonably with the delivery process.

For COD orders, acceptance of the order includes the responsibility to pay the applicable amount when the order is delivered.